Firstly, we are made up of people not technology. We put our human heart and soul into all of our holidays and pride ourselves on adding value with our personal approach. Whilst we appreciate the convenience of having information available at the touch of a button, we believe that holiday planning is a ritual that should not be overlooked. The journey may start with a glossy image in magazine stirring feelings of wanderlust, and websites and review forums absolutely have a place in the decision-making process, but can you pick up the phone and have chat (over a cuppa) with a glorified robot?
Our country specialists are experts in the truest sense; having been on extensive research trips, and sometimes having lived in their destination, they offer a fountain of knowledge and practical advice which is a far more user-friendly and efficient use of time, than spending hours and hours scrolling the internet, overwhelmed by choice. Whilst our personal research is important, hearing what our customer have to say is just as vital!
The wonderfully detailed feedback we receive from our Fleewinter customers is a big reason that we continue to learn and develop as a travel company, and why we hope that so much of our business is by repeat or recommendation. We listen to what you have to say and we’re not arrogant enough to think that we shouldn’t always be striving to improve our service and experiences.
Despite progressive times and the helpful role technology can play, there is still something integral about speaking to a ‘human being’, who can turn your day-dreaming into your dream holiday. We take the time to get to know our customers’ likes and dislikes, so that we can offer fulfilling travel experiences, which make our customers come back for more! A personal one-on-one consultation with a travel specialist who genuinely knows their stuff, is priceless.
All of our country specialists do their very best to personally inspect the hotels we offer; many have even stayed at the hotels themselves, so are well equipped to answer any questions you may have!
Whilst holiday booking sites are helpful in refining options and availability, it is impossible for them to offer the same level of insight as a personal consultant, who is able to tell you for example, that whilst it might take 45-minutes longer via the mountain pass, it is well worth it for the view points and the delicious panoramic restaurant en-route! It is sometimes these little bits of local knowledge and first-hand advice which really do make all the difference to a trip.We can map out the best routes for your trip, introduce you to the tastiest places to eat, have you stay in the most charming accommodation and make sure you enjoy truly authentic experiences from the moment you step off the plane…
And the best bit? Our destination expertise and industry know-how is FREE! We commit to offering our customers accommodation at the same price as they would get by booking directly. So it’s a no-brainer really – time to ditch the likes of TripAdvisor and Booking.com and instead get all of your destination knowledge, planning and security under one reliable roof!Shut your computer screen down, sit back, dial our phone number (0207 112 0019), close your eyes and picture where you’d rather be…
