Frequently Asked Questions
   
 

Why don't you list all your properties on your website?
What happens when we arrive at the property?
Are linen/towels provided?
Are there babies/childrens facilities?
Other special needs?
How long has Fleewinter been going?
When do I have to pay?
How do I know my deposit is safe?
Can I pay in other currencies?
What is your cancellation policy ?
Will you help with flights?
Who owns Fleewinter?
Can you help purchase properties?
Any jobs going?

Why don't you list all your properties on your website?
Two reasons. The first is that our total portfolio (over 700 properties) is constantly changing and we don't want to show off properties that are only available for a few months a year or about to be sold. Secondly, we don't think the best way for you to choose your holiday accommodation is to wade through thousands of sets of details trying to make sense of photos and descriptions. We know the properties so email or call us and let us do the work.

What happens when we arrive at the property?
This varies depending on the location but in most cases our local representatives will meet you at the property and check that you are settled in. We can also arrange to collect you at the airport and strongly advise this as the most hassle free way to arrive at your new destination - even if you want a hire car it is usually cheaper to get it delivered to your holiday home just after you arrive.

Are linen/towels provided?
All our properties are fully equipped and beds will be made when you arrive and bath towels will also be provided although beach/pool towels usually are not provided.

Are there babies/childrens facilities?
We can usually provide cots and high chairs and babysitting can be arranged in advance, but many of our villas and apartments are not child safe and you need to discuss your requirements with us.

Other special needs?
There is growing awareness of the needs for people with disabilities and restricted mobility so do ask. Also remember to check on accessibility - good views often mean lots of steps…

How long Has Fleewinter been going?
Fleewinter was established in 2003 and is in in second year

When do I have to pay?
We require a deposit (usually 50%) to secure all bookings and no booking is guaranteed until the deposit is received. The balance is due before you set off, usually 4 weeks prior to departure.

How do I know my deposit is safe?
Fleewinter is a member of the Travel Trust Association (http://www.traveltrust.co.uk) and all client funds are paid into a trust account until the holiday is taken. For more information on how this works click here.

What is your cancellation policy?
No monies are refundable as they are passed on to the owners of our properties. We insist that you take out travel insurance and if you do this with us immediately after booking you will get cover for many cancellation situations.

Am I protected against currency fluctuation?
If you do buy in sterling the price is guaranteed and will not change even if the local currency fluctuates.

Will you help with flights?
We don't currently provide flights but we do keep close to the flights market and can often suggest the best people to talk to get the best deals.

Who owns Fleewinter?
Fleewinter is owned by the people that run it. There are no banks, venture capitalists, or other shareholders to satisfy and no debts - we've never even had an overdraft (at time of writing!)

Can you help purchase properties?
We are not estate agents but obviously know the property market very well and will be happy to offer advice and put you in touch who good local agents - the unique aspect of our advice is that we'll be able to give you rental forecasts and no estate agent will provide that

Any jobs going?
We are looking to expand as fast as we can whilst still maintain our high standards of service and if you think you can help give us a call - it is an exciting and very satisfying area to work in - we love it anyway.